If you have had your electrical supplier try to stop your service, it’s too late. You need to contact the utility provider to arrange for a bill credit or the cancellation of your service.
Alternatively, you can contact Consumer Credit Ombudsman (COS) and ask for a bill credit of up to $500.
Why may my energy meter be inaccurate?
There are many reasons why your electricity service could be affected by issues between the supply provider and your energy meter.
For example, energy meters are calibrated differently, and as result the meter may register your electricity usage differently.
This could affect how much the supplier is charging you for your electricity.
If the meter is calibrated incorrectly, there could a be a charge to you of over $1000.
You should check that your meter is working properly to avoid problems, otherwise you could be liable for overage charges.
What should I do if I get a bill from my supplier that’s too high?
If you think your electricity meter is inaccurate, you may be charged a payment of over $1000.
Once you know the reason why you’re being charged, and how much you are expected to pay, you should contact your electricity supplier as soon as possible.
If your meter is faulty, Consumer Credit Ombudsman can help you resolve the matter if you can prove to them that the energy supplier is wrong.
If you cannot prove the meter is faulty, you should contact your electricity supplier immediately.
Can I use my energy after the power’s gone?
If you are using the energy when the electricity and gas have gone off, you could be liable for overage charges.
Your supplier may ask you to provide a ‘pay as you go’ agreement for a term of three weeks or until your balance has been paid.
What should I do if I need to stop electricity and gas usage?
It’s best to contact your power company to arrange payment of the electricity or gas you have overpaid for before you take off the service.
However, if you do not agree with your power company and are forced to stop the service as a result, you should contact Consumer Credit Ombudsman (COS) in your first instance and ask for a bill credit of up to $500.
If your supplier has asked you to stop the service, they cannot stop it until you’ve supplied the required information, or have a dispute resolution plan in place.
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